The mission
Our client, a prominent equipment manufacturer in the consumer sector, faced a dual challenge: increasing their services business revenue by 35% over 5 years on an installed base that will shrink by 25% during the same period.
The approach
We partnered with our client to develop a strategic roadmap to enhance asset management practices and leverage advanced digital services. Our approach involved:
- Collaborative maturity assessment: through interviews, surveys, and industry benchmarking, we co-created a clear picture of the client’s current state and its position on the maintenance market,and identified areas for improvement
- Data-driven growth strategy: we leveraged technical and financial data to identify growth opportunities, and modelled their impacts across regions and customers.
- Alignment & buy-In: we designed a 5-year roadmap that bridged the gap between operational and strategic objectives, fostering buy-in at all levels of the organization, and boosting momentum through clearly identified quick-wins to harvest in less than 6 months.
The impacts
- 5-year roadmap built around 10 key initiatives
- Over 900 stakeholders involved (including customers and suppliers)
