The mission
Our client, a major transportation player, faced a significant challenge due to market evolution and needed to develop a resilient and profitable vehicle maintenance strategy to counter upcoming competition.
The approach
We employed a three-step approach to define the optimal maintenance strategy:
- Technical & financial analysis: we conducted thorough data analysis to identify correlations between customer satisfaction, vehicle technical performance, and financial performance of maintenance activities. This data-driven approach allowed us to precisely pinpoint our client’s ability to serve the current automotive maintenance market.
- Competitive market review: we leveraged strategy frameworks, network of experts and customer insights to build realistic 5-year forecasts of each maintenance sub-market. This allowed us to differentiate all sub-markets by size, growth rate, and competition concentration.
- Industrial insights: we conducted an in-depth industrial diagnosis to identify our client’s industrial capability and maturity to serve the future maintenance market.
The impacts
- A detailed 5-year maintenance plan based on three scenarios and two-time horizons.
- Proactive risk management: identification and characterization of 70 development opportunities and 30 risks to anticipate.
- Holistic considerations: comprehensive impact analysis on financial performance, industrial footprint, and human resources.
