The Mission
In today’s industrial landscape, asset management plays a crucial role in driving service growth and long-term competitiveness. This case study outlines how we helped a leading equipment manufacturer develop and implement an asset management strategy that delivered measurable business impact.
To remain competitive, our client, a prominent equipment manufacturer in the consumer sector, faced a dual challenge: increasing their services business revenue by 35% over 5 years. At the same time, their installed base was projected to shrink by 25% during the same period.
Our Approach to Asset Management
To address these challenges, we partnered with our client to develop a strategic roadmap to enhanced asset management practices and leverage advanced digital services. Our approach involved:
- Collaborative maturity assessment: through interviews, surveys, and industry benchmarking, we co-created a clear picture of the client’s current state and its position on the maintenance market, and identified areas for improvement
- Data-driven growth strategy: we leveraged technical and financial data to identify growth opportunities, and modelled their impacts across regions and customers.
- Alignment & buy-In: we designed a 5-year roadmap that bridged the gap between operational and strategic objectives, fostering buy-in at all levels of the organization, and boosting momentum through clearly identified quick-wins to harvest in less than 6 months.
We ensured the asset management roadmap aligned with both corporate KPIs and regional operational goals. As a result, this strategy allowed the client to anticipate service needs, reduce downtime, and improve the customer lifecycle experience.
The Impacts
- 5-year roadmap built around 10 key initiatives
- Over 900 stakeholders involved (including customers and suppliers)
This project demonstrates how optimizing asset management can generate substantial service growth. For industrial manufacturers, investing in asset performance strategies is no longer optional, it’s a key lever for sustainable growth.
